Shipping policy

At The Good Skin Studio, we strive to process and ship orders as quickly as possible so you can start enjoying your skincare products sooner.

Processing Time

Orders are typically processed within 2–4 business days. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing times may be extended during promotions, launches, or holidays.

Shipping Time

Once shipped, delivery times typically range from 3–7 business days depending on your location and selected shipping method.

Shipping times are estimates and are not guaranteed.

Tracking Information

Once your order has shipped, you will receive a confirmation email with tracking information.

Lost, Delayed, or Damaged Packages

The Good Skin Studio is not responsible for lost, stolen, delayed, or damaged packages caused by the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

If a product arrives damaged or unusable, please contact us within 48 hours of delivery with your order number and photos of the product. We will review the issue and work with you on an appropriate resolution if the product itself is unusable.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Final Sale

All skincare product sales are final. We do not accept returns or exchanges on opened or used products due to sanitary reasons.

Contact

For shipping questions or concerns, please contact:

The Good Skin Studio
Arlington, Texas
Email: info@thegoodskinstudio.co